IPTV True North contact: live chat and e-mail
The IPTV True North contact channel for everything is the live chat on this site, staffed 24/7 in English. Trials, orders, payment questions and setup help all go through it, because it is the fastest way to get a login or a fix into your hands. If you prefer e-mail, write to [email protected].
IPTV True North contact channels
| Channel | Use it for | Hours |
|---|---|---|
| Live chat (bubble on every page) | Trial requests, orders, payment, setup help, anything urgent | 24/7 |
| E-mail: [email protected] | Non-urgent questions, sending a screenshot, reseller enquiries | Read around the clock; replies by e-mail |
Support is in English. We do not publish a phone number or a street address; the chat and the e-mail address above are the only channels we operate, and any message claiming to be from IPTV True North through another channel is not from us.
What to include so we can help faster
For setup or playback problems:
- Your device and app (for example "Samsung Smart TV, IPTV Smarters Pro").
- What fails: login, one channel, all channels, buffering, EPG.
- Whether it works on a second device or over mobile data.
- Roughly when it started.
Run through the IPTV not working checklist first if you can; it solves most cases in a few minutes.
For orders and payments: the plan you chose and the payment method you used. Login details are sent by e-mail once payment is confirmed.
For reseller questions, say so at the start of the chat so the conversation is routed to the right person; the reseller page explains what to expect. For anything else, including corrections to this website, the same two channels apply.